Friday, February 20, 2009

A ticket-based support system

I am happy to announce our new work: our support system is finally in the phase when we need your help to test it. The task was to create a support that is fast with no matter how many users, clear and also personal. I think we have managed it but it is for you to decide.

The system is easy to grasp; you post a question (together with a ticket) and any member of our staff who will feel capable of answering takes this ticket as his own until your question is fully answered. It is not the usual mess where all people give their brains or everybody waits for others to take action.

Who shall post the first meaningful question?

Your faithful BlueMelon team.

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